Shipping Policy
As of now, our jerseys are only shipped locally throughout Singapore. However, as our community expands globally, we envision shipping worldwide in the near future. Instead of doorstep delivery, we offer a convenient meet-up point for jersey collection. With available stock, you can acquire your jersey within 2-3 working days. Rest assured, our jerseys are hand-delivered by our team members, ensuring a seamless process and eliminating any risk of shipment loss.
Return & Exchange Policy
Vertrauen is a community built on trust and we deeply value the opinions of every member. If you ever encounter any dissatisfaction with your purchase or notice any defects, please reach out to us on Instagram, and we'll swiftly address your concerns. While we don't offer refunds, we're committed to ensuring your satisfaction by offering a new jersey of your choice at a discounted price. We're always eager to hear your thoughts on how we can enhance our jerseys. Your feedback is incredibly valuable to us, so please don't hesitate to share any suggestions you may have. We're committed to continuously improving our products based on your input, ensuring that we meet and exceed your expectations. Your happiness is our priority, and we're here to make things right for you.